Medical cost containment specialists

Chargecare - Medical cost containment specialists
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We believe in making life easier and saving you money

It’s about more than saving money. It is also about making the journey easier for patients. It’s about simplifying administration for insurers and assistance companies. It’s about creating sustainable relationships with medical providers.

As part of the Global Excel Management group of companies, we work with insurance companies and assistance companies worldwide to reduce the costs of their inpatient and outpatient claims throughout Europe and the Caribbean. Our teams of local experts and medical professionals provide personalised solutions for each of the clients we support, making it simple to seamlessly fit in with your existing processes.

Not only do we provide cost management and cashless solutions – but we also support many of our clients with claims management expertise – validating, approving and paying claims on their behalf.

Our medical network has been established over more than 20 years and continues to grow and expand to meet the changing needs of our clients. Our network includes hospitals, clinics and independent doctors in most of the key destinations throughout Europe and into the Caribbean. We negotiate in a transparent and reasonable manner ensuring that there are no disputes – you and your policyholders have complete peace of mind knowing that if ChargeCare is involved, there will be no hassle.

You can count on us

ChargeCare has been providing cost containment, claims administration, cashless services and local support in key destinations throughout Europe and the Caribbean since 1995. Our partners know that they can rely on us – we do what we say we will do and we do it well.

It’s as simple as that.

Our Services

Every business is different. We recognise that, and will fit in where you need us.


You may want us to provide our expert cost containment services and medical opinions on your high cost / inpatient claims. We can do that. Equally – if you are looking to save money on your outpatient cases as well – we can do that too. Our cost management services include:

  • Accessing our network of preferred medical providers

  • Negotiating preferential or fixed rates based on volume, comparative data, efficiency and reliability

  • Negotiating “out of network” discounts where possible

  • Seeking alternative quotes prior to admission, allowing you to choose the most suitable medical facility for your patient

  • Using our team of local doctors to audit treatment and costs

  • Working with our insurance partners to detect and prevent fraudulent activity

  • Seeking settlement under reciprocal health agreements where possible

  • Paying the providers on your behalf if required, or passing all costs on to you to settle directly

  • Providing benchmark reporting comparing your results to the market, and looking at what makes you different 

Where we can help you

We provide cost containment solutions in many countries including:

  • Spain
  • Portugal
  • Bulgaria
  • Turkey
  • Malta
  • Egypt
  • Tunisia
  • Dominican Republic
  • Greece
  • Cyprus
  • Jamaica
  • Hungary
  • Mexico
  • Mauritius


Your customers can access our cashless medical network for inpatient and outpatient treatment – allowing them to receive the medical care they need, while we take care of administration and payment.

There is no need for your customer to pay for their treatment themselves, and you don’t have any reimbursement claims to process on their behalf.

And you still save money.


We can support your claims team by managing the high volume, low cost medical and reimbursement claims, freeing them up to focus on the more technical and high cost claims.We have years of experience in:

  • Validating policyholder entitlements
  • Assessing and approving claims
  • Paying medical providers and on-charging via batch billing
  • Providing detailed claims reporting to support underwriting and marketing 

We are also experts at claims preparation and registration - so that even if we don't have delegated authority, we will ensure that your claims team has all the information they require at their fingertips when the time comes to assess the claim.


If you require some “on the ground” help from our experienced team – we will act as your local agent. We can:

  • Obtain medical reports and invoices on your behalf
  • Provide a medical opinion from one of our doctors to support your case management decisions
  • Liaise with state / public hospitals
  • Issue guarantees of payment
  • Provide quotes before treatment, allowing you to select the best medical facility for your patient
  • Give you feedback about clinics or hospitals in our regions

Local expertise

Our experienced teams of cost containment and claims handling experts are based in key destinations through Europe and East Africa, giving you the comfort that someone with local knowledge, language skills and understanding is looking after your customer and your case.

Information is power

We strongly believe that data should be shared with our clients, and have built our reputation on consistently good results, backed by transparency and accurate data. We support seamless data integration in to your own claims system. Automation is key.

Industry benchmarking allows you to compare your results against the market – looking at where and why your results differ.

Our online claims portal gives you real time access to all the claims we are managing on your behalf – including all the original documentation. In our industry, our view is that it is not about how much you saved – it is about how much you paid. Our claims portal allows you to see every stage of the claim and judge our results for yourselves. 

Contact us

ChargeCare International (UK Head Office)

Phone: +44 1865 400 007

ChargeCare Greece

Phone: +30 2661 041154